Warranty & Return Policy

  • Warranty Registration
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    Apricorn offers a 3-year warranty on all products (except the Aegis Padlock DT and Aegis Padlock DT FIPS, which have 12 month warranties) against defects in materials and workmanship under normal use. The warranty period is effective from the date of purchase either directly from Apricorn or an authorized reseller.

    Disclaimer and terms of the warranties:
    THE WARRANTY BECOMES EFFECTIVE ON THE DATE OF PURCHASE AND MUST BE VERIFIED WITH YOUR SALES RECEIPT OR INVOICE DISPLAYING THE DATE OF PRODUCT PURCHASE.

    APRICORN WILL, AT NO ADDITIONAL CHARGE, REPAIR OR REPLACE DEFECTIVE PARTS WITH NEW PARTS OR SERVICEABLE USED PARTS THAT ARE EQUIVALENT TO NEW IN PERFORMANCE. ALL EXCHANGED PARTS AND PRODUCTS REPLACED UNDER THIS WARRANTY WILL BECOME THE PROPERTY OF APRICORN.

    THIS WARRANTY DOES NOT EXTEND TO ANY PRODUCT NOT PURCHASED DIRECTLY FROM APRICORN OR TO ANY PRODUCT THAT HAS BEEN DAMAGED OR RENDERED DEFECTIVE: 1. AS A RESULT OF ACCIDENT, MISUSE, NEGLECT, ABUSE OR FAILURE AND/OR INABILITY TO FOLLOW THE WRITTEN INSTRUCTIONS PROVIDED IN THIS INSTRUCTION GUIDE; 2. BY THE USE OF PARTS NOT MANUFACTURED OR SOLD BY APRICORN; 3. BY MODIFICATION OF THE PRODUCT; OR 4. AS A RESULT OF SERVICE, ALTERATION OR REPAIR BY ANYONE OTHER THAN APRICORN AND SHALL BE VOID. THIS WARRANTY DOES NOT COVER NORMAL WEAR AND TEAR.

    NO OTHER WARRANTY, EITHER EXPRESS OR IMPLIED, INCLUDING ANY WARRANTY OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE, HAS BEEN OR WILL BE MADE BY OR ON BEHALF OF APRICORN OR BY OPERATION OF LAW WITH RESPECT TO THE PRODUCT OR ITS INSTALLATION, USE, OPERATION, REPLACEMENT OR REPAIR.

    APRICORN SHALL NOT BE LIABLE BY VIRTUE OF THIS WARRANTY, OR OTHERWISE, FOR ANY INCIDENTAL, SPECIAL OR CONSEQUENTIAL DAMAGE INCLUDING ANY LOSS OF DATA RESULTING FROM THE USE OR OPERATION OF THE PRODUCT, WHETHER OR NOT APRICORN WAS APPRISED OF THE POSSIBILITY OF SUCH DAMAGES.

    RETURN & REFUND POLICY

    If you are not satisfied with your purchase of an Apricorn product please contact the store or reseller where you purchased the product for their refund policy. For products purchased directly from Apricorn or Apricorn.com, please call 1-800-458-5448 option 5 for a Return Material Authorization (RMA) request within 14 calendar days of the receipt of the product. Apricorn will exchange it or offer you a refund based on your original method of payment. Apricorn will refund the cost of the product only, shipping charges will not be refunded. The product must be returned to the Apricorn warehouse within 14 calendar days of the issuance of the RMA. All products must be packed in the original, unmarked packaging including any accessories, manuals, and documentation that shipped with the product with the RMA number clearly marked on the outside of the box. Please note that Apricorn does not permit the return of or offer refunds for the following products:
    1. Custom products configured to your specifications
    2. Physically damaged products
    3. Opened or electronically downloaded software



    Defective Product / Warranty Returns

    If you suspect that an Apricorn product is defective and it is still under warranty, you can contact us for a warranty replacement. Please follow these instructions to arrange for a warranty replacement from our factory:

    1. Find your original receipt and Users Manual
    Please take a moment to review the installation and support instructions in your Users Manual. You may need to refer to this User's guide when speaking with our technical support department.

    In order to replace any defective product, Apricorn requires a valid customer receipt or a completed registration card on file.

    2. Please check the Frequently Asked Questions (FAQ) for your product.
    The Frequently Asked Questions in our support pages answers many of the issues identified by our technical support team. You can visit our support pages by clicking HERE.

    3. Call our Technical Support Hotline
    If you cannot find a solution on our web-page, Apricorn's Tech-Support Department is available to provide phone support for our hard drives, memory and EZ-GIG data transfer kit. We are open from 8am - 5pm, Pacific Standard Time.

    EZ-GIG Transfer errors, installation errors, viruses, and corrupted software can all give the appearance of a defective drive. Our tech support department can help you identify specific hardware problems and suggest possible solutions.

    Our Tech Support Number is 1-800-458-5448

    4. Requesting an RMA for Return or Replacement
    If the product you have purchased is defective and within its warranty period then an RMA for replacement or return may be requested. To request a replacement or return please fill out the “Request RMA form”, which can be found on our website here: https://www.apricorn.com/request-an-rma/

    A support technician will process your request for RMA and send you a response along with instructions via email.

    5. Shipping Your Product
    If you have been given an RMA authorization number, please take the following steps when returning your hard drive:

    1. Make sure that all electronic components (hard drives, memory) are shipped in anti-static packages.
    2. Make sure to include a copy of the RMA Authorization Form and a copy of your receipt.
    3. Make sure the drive is properly packaged to protect against damage during shipping.
    4. Make sure the Return authorization code is written on the outside of the box.

    Shipping Charges for Warranty Returns
    Pending warranty validation, Apricorn will pay ground freight charges (United States and Canada only) to ship repaired or replaced product back to the customer. Charges for shipping warranty claim merchandise TO Apricorn is the responsibility of the customer. If a faster return shipping method is desired, the option of paying the additional difference in shipping costs is available upon request. Apricorn will not pay any expedited shipping charges.
    Apricorn is not responsible for any local customs charges. All costs associated with shipping the product TO Apricorn, including any and all import duties, are the responsibility of the customer.
    Apricorn will NOT pay any shipping charges for warranty claims outside of the United States and Canada. For all RMAs outside of the United States and Canada, shipping costs both TO and FROM Apricorn are the responsibility of the customer.

     

    Ship to address:

    Apricorn Returns Dept
    RMA # ______________
    12191 Kirkham Rd.
    Poway, CA 92064