1. Find your original receipt and Users Manual
Please take a moment to review the installation and support instructions in your Users Manual. You may need to refer to this User's guide when speaking with our technical support department.

In order to replace any defective product, Apricorn requires a valid customer receipt or a completed registration card on file.

2. Please check the Frequently Asked Questions (FAQ) for your product.
The Frequently Asked Questions in our support pages answers many of the issues identified by our technical support team. You can visit our support pages by clicking HERE.

3. Call our Technical Support Hotline
If you cannot find a solution on our web-page, Apricorn's Tech-Support Department is available to provide phone support for our hard drives, memory and EZ-GIG data transfer kit. We are open from 8am - 5pm, Pacific Standard Time.

EZ-GIG Transfer errors, installation errors, viruses, and corrupted software can all give the appearance of a defective drive. Our tech support department can help you identify specific hardware problems and suggest possible solutions.

Our Tech Support Number is 1-800-458-5448

Once Tech Support has verified that our product is defective, they will authorize a warranty return.

4. Shipping Your Product
If you have been given an RMA authorization, please take the following steps when returning your hard drive:

1. Make sure that all electronic components (hard drives, memory) are shipped in anti-static packages.
2. Make sure to include a copy of the RMA Authorization Form and a copy of your receipt.
3. Make sure the drive is properly packaged to protect against damage during shipping.
4. Make sure the Return authorization code is written on the outside of the box.

Ship to address:

Apricorn Returns Dept
RMA # ______________
12191 Kirkham Rd.
Poway, CA 92064