What if I forget my PIN on my Aegis Configurator-Compatible Secure Device?

Question:What if I forget my PIN on my Aegis Configurator-Compatible Secure Device?
Answer:If you forget the User and Admin PINs, if you programmed data recovery PINs into the device at the time of setup, follow the directions to open the device using one of those PINs. If you did not program data recovery PINs into your device, data recovery will be impossible; there are no back doors into the drive. You will need to completely reset the Aegis Secure device by following the directions in section 4 and all data stored on the Key will be inaccessible.

When the Aegis Secure device is reset the following will happen:

* A new encryption key will be generated
* The User and Admin PIN will be deleted
* All the data on the drive will be erased
* A new User PIN will need to be set
* The Aegis Secure Device will need to be reformatted
Question Type:General Question
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