Faqs

Can the key be used for Windows to Go? Yes. While it has not been Microsoft certified, it has been extensively tested and will work well for this purpose. To use this drive for booting, turn on the Lock-Override feature in the Admin Settings and verify that the drive is in read/write mode (not read-only).
How do I get my Apricorn Device and my wireless mouse to work together? The Signal to Noise Ratio through the USB cable drops dramatically over distance. Simply plugging the two devices into USB ports that are not immediately adjacent usually resolves the issue. if this doesn't resolve the issue, a USB extension cable may be used to further increase the distance between the USB3 storage and the wireless mouse receiver.
How do I unlock the Aegis Secure Key if the battery is dead? Your Aegis Secure Key has a built-in rechargeable battery. If the battery is fully discharged you can still continue to use the product by following the instructions below:

a) Connect the Aegis Secure Key to a USB port on any computer

b) While the Key is connected to the computer, enter the User or Admin PIN to unlock the drive

c) While connected to the USB port, the internal battery will automatically charge. We recommend you keep the drive connected for approximately 1 hour to fully charge the battery
Is there any way to recover my data if I forget the PIN? For older, non Configurator-compatible devices, in the event that both Admin PIN and any / all User PINs are forgotten, then it will not be possible to access and retrieve data from that device. The device can still be reformatted and set up with new PINs to be used again but all previous data will be erased from it. For Aegis Configurator-Compatible secure devices, there is a "Recovery PIN" feature that allows the Admin to configure up to 4 recovery PINs at time of setup which will permit access to the device's data in the event of forgotten User or Admin PINs.
Q. What is BadUSB and are Apricorn devices susceptible to this exploit? A. BadUSB is a theoretical exploit that was presented by SR Labs at the Black Hat conference in August of 2014. SR Labs demonstrated a vulnerability in one USB device that allowed malicious code to be programmed into the USB controller through a firmware update process. The attack described is very sophisticated and in the case of Apricorn's products would require advanced knowledge of our USB controller, a leaked version of our firmware, the programming tool to update our controller, the password used for our programming tool, and an in depth understanding of the device's functionality, etc. According to SR Labs, the failsafe method to eliminate this threat is to simply disable the ability to update the controller's firmware. Many of Apricorn's devices shipping today, including all of our USB 3.0 security products, Padlock and Padlock Pro families already have the firmware locked which prevents field updates to the USB controller. As a continuous improvement, Apricorn is locking down the firmware on all USB controllers used in Apricorn devices to safeguard against this vulnerability. We recommend checking our website periodically for notices regarding BadUSB and Security Updates.
What are the ECCN and HST codes used for shipping this device outside the US?

ECCN: 5A992C and HTS code 8473.50.3000

What can I do if I forget the Admin Password? IF the Admin PIN is the only PIN generated in initial device setup, the only option is to perform a complete device reset and all of the device's data will be lost. In the event that User PIN(s) and data recovery PINs (Configurator-compatible devices only) were created at initial setup, the process would then be to unlock the device using one of these PINs, copy all data from Aegis secure device to another drive, and perform a complete reset, recreating a new Admin PIN, User PINs, and data recovery PINs. Then transfer the data back to the newly configured device. and this time, write down the Admin PIN and keep it in a safe secure place
What can I do if I forget the User Password? If your device has a “Configurable” symbol on it, it may have up to 4 recovery PINs set. if you forget your original user PIN, the recovery PINs will allow you to create a new User PIN without affecting the device's data. If your drive was issued by your workplace, your IT Administrator/Help Desk may be able to give you the recovery PIN, assuming they were created upon initial configuration. Once the new User PIN is set up, you will be able to unlock the drive and access your data. If Recovery PINs were not created at initial setup, the Admin PIN can be used to unlock the drive and recover the data and generate a new User PIN(s). In the event that no recovery PINs were set and both the User and Admin PINs are forgotten, the drive can be reset and used again, but the data on that device will be permanently erased.
When I switching the drive from Fixed Disk to Removable Disk, there is a small unallocated partition. Where did this come from? We recommend repartitioning/formatting the drive when switching it from Fixed to Removable or visa versa. If you set up the drive as fixed and use a GPT partition style, this will create a small UEFI partition on the drive. If you switch the drive, from Fixed to Removable, the drive will then use an MBR partition style and the UEFI partition will appear as unallocated/formattable space. For this use case, we recommend re-setting the drive, or using Diskpart commands to clean the drive. Then create a new partition and format the drive. This will delete the “hidden” UEFI partition. Using MBR partitions for Fixed drive will not create the UEFI partition.
Where can I find a more technical explanation of the problem between USB3 devices and wireless mice?

Intel has written an informative white paper that explains in detail the cause of the interference between USB3 devices and the 2.4GHz receivers. You can download the whitepaper directly from Intel here