Faqs

Can the Secure Key be used for Windows to Go? Yes. While it has not been Microsoft certified, it has been extensively tested and will work well for this purpose. To use this drive for booting, turn on the Lock-Override feature in the Admin Settings and verify that the drive is in read/write mode (not read-only).
How do I get my Apricorn Device and my wireless mouse to work together? The Signal to Noise Ratio through the USB cable drops dramatically over distance. Simply plugging the two devices into USB ports that are not immediately adjacent usually resolves the issue. if this doesn't resolve the issue, a USB extension cable may be used to further increase the distance between the USB3 storage and the wireless mouse receiver.
How do I know which specific manual to use for my Apricorn encrypted drive?

For Apricorn encrypted drives with a DOM (Date of Manufacture, found on original packaging label under the UPC code) of September 2017 to the present date, refer to the manual with product’s name and the word “Configurable” in the title. If unsure of manufacture date, all Aegis Configurator compatible devices have the “Configurable ‘C’” logo on the back. For older non-configurator compatible secure drives, refer to the manual that doesn’t have “Configurable” in the title.

How do I unlock the Aegis Secure Key if the battery is dead?

Your Aegis Secure Key has a built-in rechargeable battery. If the battery is fully discharged you can still continue to use the product by following the instructions below:

  1. Connect the Aegis Secure Key to a USB port on any computer that is powered on.
  2. While the Key is connected to the computer, enter the User or Admin PIN to unlock the drive
  3. While connected to the USB port, the internal battery will automatically charge. We recommend you keep the drive connected for approximately 1 hour to fully charge the battery
How do I use the Aegis secure device without a PIN? As a full disk encryption product, Aegis devices can never be used without a PIN.
Is there a problem with leaving the drive in Lock-Override mode? Potentially. In the lock-override mode, the drive will stay unlocked until either the USB port power is interrupted or the device’s lock button is physically pressed. To protect the contents of the device, use this mode with an abundance of caution, especially when plugged into a powered hub. If the drive is left unlocked and unattended while inserted into a powered hub, it is possible to move the hub's host side USB cable to another computer without interrupting USB power to the unlocked device. It is always a good practice to lock the drive or remove it from the USB port whenever unattended.
The drive seems to run hot; can its operating temperature harm the device or its contents? The SSD in the Secure Key is operating at roughly the same temperature as the SSD you might have in your notebook or desktop computer. The Secure Key case is designed to dissipate the heat generated by the chips, keeping them within the acceptable range of recommended operating temperatures and therefore pose no threat to the device or its contents.
What are the ECCN and HST codes used for shipping this device outside the US?

ECCN: 5A992C

HTS code for HDD devices: 8471.70.2000

HTS code for SSD and Secure Key Devices: 8523.51.0000

What can I do if I forget the Admin PIN?

IF the Admin PIN was the only PIN generated in initial device setup then the only option is to perform a device reset and establish a new Admin PIN. All device's data will be lost as a result of device reset. If User PIN(s) and / or data recovery PINs (Configurator-compatible devices only) were created at initial setup, then it is possible to unlock the device using any of these PINs.

What can I do if I forget the User PIN?

Access the drive using the Admin PIN. Follow the steps in the manual to remove the User PINs (which will also remove all recovery PINs and self-destruct PIN) and then add new User PIN(s). If your device has a “Configurable” symbol on it, up to 4 recovery PINs can be programmed onto the device (typically by the Admin during initial configuration). If you forget your original user PIN, the recovery PINs will allow you to create a replacement User PIN. If your drive was issued by your workplace, your IT Administrator/Help Desk should be able to provide you the recovery PIN. Once the new User PIN is set up, you will be able to unlock the drive and access your data. If Recovery PINs were not created at initial setup, the Admin PIN can be used to unlock the drive and recover the data. Additionally the Admin can generate a new User PIN(s) from within the Admin mode. In the event that no recovery PINs were set and both the User and Admin PINs are forgotten, the drive can be reset and used again but all of the device's data will be lost as a result of the reset.