Faqs

How do I use the Aegis Padlock without a PIN? As a full disk encryption product, the Aegis Padlock can never be used without a PIN.
How does this Padlock drive differ from other Apricorn Padlocks?

The Padlock SSD is designed to meet a higher security that is approved for government and military use. Longer and more complex PINs, more ruggedized design and a built-in self-test are just some of the features that make this design unique.

Is there any way to recover my data if I forget the PIN? If an Admin PIN has been previously set, the Admin PIN can be used to unlock the drive and recover the data. If you forget the PIN and do not have an Admin PIN, the drive can be re-set so it can be used again, but the data cannot be recovered.
Is there any way to recover my data if I forget the PIN? If an Admin PIN has been previously set, the Admin PIN can be used to unlock the drive and recover the data. If you forget the PIN and do not have an Admin PIN, the drive can be re-set so it can be used again, but the data cannot be recovered.
Q. What is BadUSB and are Apricorn devices susceptible to this exploit? A. BadUSB is a theoretical exploit that was presented by SR Labs at the Black Hat conference in August of 2014. SR Labs demonstrated a vulnerability in one USB device that allowed malicious code to be programmed into the USB controller through a firmware update process. The attack described is very sophisticated and in the case of Apricorn's products would require advanced knowledge of our USB controller, a leaked version of our firmware, the programming tool to update our controller, the password used for our programming tool, and an in depth understanding of the device's functionality, etc. According to SR Labs, the failsafe method to eliminate this threat is to simply disable the ability to update the controller's firmware. Many of Apricorn's devices shipping today, including all of our USB 3.0 security products, Padlock and Padlock Pro families already have the firmware locked which prevents field updates to the USB controller. As a continuous improvement, Apricorn is locking down the firmware on all USB controllers used in Apricorn devices to safeguard against this vulnerability. We recommend checking our website periodically for notices regarding BadUSB and Security Updates.
The drive seems warm to the touch

Yes. The SSD in the case runs hotter than a standard drive. The cooling features use the case to dissipate the heat.

The LED is blinking RED and I can't enter a code. Why?

Somebody has tried to access the drive and the code has been entered 10 times incorrectly (see Brute Force section of the product manual).

What are the ECCN and HST codes used for shipping this device outside the US?

ECCN: 5A992C and HTS code 8473.50.3000

What can I do if I forget the Admin PIN? There is no other way to retrieve the Admin PIN except a complete reset of the Aegis Padlock. After a complete reset, all data will be lost and you will need to initialize, allocate and format the Aegis Padlock manually.
What can I do if I forget the User PIN? Use your Admin PIN to enter Admin Mode, and then create another User PIN in Admin Mode.