Faqs

How do I use the Aegis Padlock without a PIN? As a full disk encryption product, the Aegis Padlock can never be used without a PIN.
How does this Padlock drive differ from other Apricorn Padlocks?

The Padlock SSD is designed to meet a higher security that is approved for government and military use. Longer and more complex PINs, more ruggedized design and a built-in self-test are just some of the features that make this design unique.

Is there any way to recover my data if I forget the PIN? For older, non Configurator-compatible devices, in the event that both Admin PIN and any / all User PINs are forgotten, then it will not be possible to access and retrieve data from that device. The device can still be reformatted and set up with new PINs to be used again but all previous data will be erased from it. For Aegis Configurator-Compatible secure devices, there is a "Recovery PIN" feature that allows the Admin to configure up to 4 recovery PINs at time of setup which will permit access to the device's data in the event of forgotten User or Admin PINs.
Q. What is BadUSB and are Apricorn devices susceptible to this exploit? A. BadUSB is a theoretical exploit that was presented by SR Labs at the Black Hat conference in August of 2014. SR Labs demonstrated a vulnerability in one USB device that allowed malicious code to be programmed into the USB controller through a firmware update process. The attack described is very sophisticated and in the case of Apricorn's products would require advanced knowledge of our USB controller, a leaked version of our firmware, the programming tool to update our controller, the password used for our programming tool, and an in depth understanding of the device's functionality, etc. According to SR Labs, the failsafe method to eliminate this threat is to simply disable the ability to update the controller's firmware. Many of Apricorn's devices shipping today, including all of our USB 3.0 security products, Padlock and Padlock Pro families already have the firmware locked which prevents field updates to the USB controller. As a continuous improvement, Apricorn is locking down the firmware on all USB controllers used in Apricorn devices to safeguard against this vulnerability. We recommend checking our website periodically for notices regarding BadUSB and Security Updates.
The LED is blinking RED and I can't enter a code. Why?

Somebody has tried to access the drive and the code has been entered 10 times incorrectly (see Brute Force section of the product manual).

What are the ECCN and HST codes used for shipping this device outside the US?

ECCN: 5A992C and HTS code 8473.50.3000

What encryption algorithm is used in this product? The Aegis Padlock Fortress and Aegis Padlock SSD uses AES-XTS 256-bit algorithm.
What is FIPS 140-2? This is a government standard to accredit cryptographic modules. The government regulates certain industries that collect, store and/or transfer sensitive data to use security that meets this standard. For a general explanation:http://en.wikipedia.org/wiki/FIPS_140-2
What kind of speed can be expected out of this drive?

USB speed will be affected by a variety of factors (USB type – 1, 2 or 3, Host controller, Driver version, hard drive read/write speeds, Operating System).

On average, if using a USB 3.0 port, speeds should be from 80+ MB/s for a newer rotating drive and 250+ MB/s for a newer SSD version.

If you are experiencing lower than expected speeds, check to make sure you have the latest host controller driver available. If you are getting considerably less, make sure that you are plugged into a USB 3 port. USB 3 ports use a blue center contact.

Why could I not initialize

Ensure that you have administrator privileges. You will need Admin privileges to use the Disk Management Utility