Faqs

Can the key be used for Windows to Go? Yes. While it has not been Microsoft certified, it has been extensively tested and will work well for this purpose. To use this drive for booting, turn on the Lock-Override feature in the Admin Settings and verify that the drive is in read/write mode (not read-only).
How do I get my Apricorn Device and my wireless mouse to work together? The Signal to Noise Ratio through the USB cable drops dramatically over distance. Simply plugging the two devices into USB ports that are not immediately adjacent usually resolves the issue. if this doesn't resolve the issue, a USB extension cable may be used to further increase the distance between the USB3 storage and the wireless mouse receiver.
How do I unlock the Aegis Secure Key if the battery is dead? Your Aegis Secure Key has a built-in rechargeable battery. If the battery is fully discharged you can still continue to use the product by following the instructions below:

a) Connect the Aegis Secure Key to a USB port on any computer

b) While the Key is connected to the computer, enter the User or Admin PIN to unlock the drive

c) While connected to the USB port, the internal battery will automatically charge. We recommend you keep the drive connected for approximately 1 hour to fully charge the battery
Is there any way to recover my data if I forget the PIN? For older, non Configurator-compatible devices, in the event that both Admin PIN and any / all User PINs are forgotten, then it will not be possible to access and retrieve data from that device. The device can still be reformatted and set up with new PINs to be used again but all previous data will be erased from it. For Aegis Configurator-Compatible secure devices, there is a "Recovery PIN" feature that allows the Admin to configure up to 4 recovery PINs at time of setup which will permit access to the device's data in the event of forgotten User or Admin PINs.
Q. What is BadUSB and are Apricorn devices susceptible to this exploit? A. BadUSB is a theoretical exploit that was presented by SR Labs at the Black Hat conference in August of 2014. SR Labs demonstrated a vulnerability in one USB device that allowed malicious code to be programmed into the USB controller through a firmware update process. The attack described is very sophisticated and in the case of Apricorn's products would require advanced knowledge of our USB controller, a leaked version of our firmware, the programming tool to update our controller, the password used for our programming tool, and an in depth understanding of the device's functionality, etc. According to SR Labs, the failsafe method to eliminate this threat is to simply disable the ability to update the controller's firmware. Many of Apricorn's devices shipping today, including all of our USB 3.0 security products, Padlock and Padlock Pro families already have the firmware locked which prevents field updates to the USB controller. As a continuous improvement, Apricorn is locking down the firmware on all USB controllers used in Apricorn devices to safeguard against this vulnerability. We recommend checking our website periodically for notices regarding BadUSB and Security Updates.
The drive seems to run hot; can its operating temperature harm the device or its contents?

The SSD in the Secure Key is operating at roughly the same temperature as the SSD you might have in your notebook or desktop computer. The Secure Key case is designed to dissipate the heat generated by the chips and keep them well within the range of their recommended operating temperature and pose no threat to the device or its contents.

What are the ECCN and HST codes used for shipping this device outside the US?

ECCN: 5A992C and HTS code 8473.50.3000

What if I forget my PIN on my Aegis Configurator-Compatible Secure Device? If you forget the User and Admin PINs, if you programmed data recovery PINs into the device at the time of setup, follow the directions to open the device using one of those PINs. If you did not program data recovery PINs into your device, data recovery will be impossible; there are no back doors into the drive. You will need to completely reset the Aegis Secure device by following the directions in section 4 and all data stored on the Key will be inaccessible.

When the Aegis Secure device is reset the following will happen:

* A new encryption key will be generated
* The User and Admin PIN will be deleted
* All the data on the drive will be erased
* A new User PIN will need to be set
* The Aegis Secure Device will need to be reformatted
What if I forget my PIN on my non-configurable Aegis Device? If you forget the User and Admin PINs, there is absolutely no way of gaining access to the data stored on the drive, there are no back doors into the drive. You will need to completely reset the Aegis device by following the directions in section 4 of the manual. By resetting all data stored on the drive will be inaccessible.

When reset, the following occurs:

* A new encryption key is generated
* The User and Admin PIN are deleted
* All the data on the drive is no longer accessible
* A new User PIN will need to be set
* The drive will need to be formatted
Where can I find a more technical explanation of the problem between USB3 devices and wireless mice?

Intel has written an informative white paper that explains in detail the cause of the interference between USB3 devices and the 2.4GHz receivers. You can download the whitepaper directly from Intel here