Exchange & Refund Policy
If you do not agree with our policies, warranties, disclaimers or end user agreements or you would like to request for an exchange or refund for other reasons, please read below:
For products purchased from Apricorn’s authorized reseller, please contact the authorized reseller for its refund policy. For products purchased directly from Apricorn or Apricorn.com, please call 1-800-458-5448 option 5 for a Return Material Authorization (RMA) request, or fill out the “Request RMA form,” which can be found on our website at https://www.apricorn.com/request-an-rma/, within 14 calendar days of the receipt of the original purchased product. Apricorn may exchange it or offer you a refund based on your original method of payment. If Apricorn exchanges the product, Apricorn will send you an exchanged product but will not return the product received from you. In case of refund, Apricorn will refund the cost of the product only, shipping charges will not be refunded. The product must be returned to the Apricorn warehouse within 14 calendar days of the issuance of the RMA. All products must be in their original, unused condition and packed in the original, unmarked packaging including any accessories, manuals, and documentation that shipped with the product with the RMA number clearly marked on the outside of the box.
Apricorn does not permit any exchange of or offer refunds for the following products:
1. Custom products
2. Physically damaged, altered or used products
3. Products received in any type of shipping envelope or soft packaging material
4. Opened or electronically downloaded software
To register a product, please click here: Warranty Registration
Apricorn offers a 3-year warranty on all new Apricorn products (except for the Aegis Padlock DT and Aegis Padlock DT FIPS, each of which has a 12 month warranty) against defects in materials and workmanship under normal use. This warranty becomes effective only from the date of purchase either directly from Apricorn or its authorized reseller with proof of purchase (e.g., sales receipt) displaying the date of product purchase. Under this warranty, Apricorn will, in its sole discretion, repair or replace parts with new parts or serviceable used parts that are functionally equivalent. A repaired or replacement product carries the original warranty balance or 90 days, whichever is longer.
All data and software on the RETURNED product may be lost. When a returned product (or its part) is replaced under this warranty, the returned product (or its part) becomes the property of Apricorn and will not be shipped back to you.
THIS WARRANTY DOES NOT COVER: (A) ANY PRODUCT NOT PURCHASED DIRECTLY FROM APRICORN OR ITS AUTHORIZED RESELLER; OR (B) ANY ISSUE RESULTING FROM: 1. ACCIDENT, MISUSE, NEGLECT, ABUSE, ELECTROSTATIC DISCHARGE, ABNORMAL ENVIRONMENT, NATURAL DISASTER, OR FAILURE AND/OR INABILITY TO FOLLOW THE WRITTEN INSTRUCTIONS PROVIDED IN APRICORN’S INSTRUCTION GUIDES; 2. THE USE OF PARTS OR PRODUCTS NOT MANUFACTURED OR SOLD BY APRICORN; 3. MODIFICATION OF THE PRODUCT; OR 4. SERVICE, ALTERATION OR REPAIR BY ANYONE OTHER THAN APRICORN.
THIS WARRANTY DOES NOT COVER (A) NORMAL WEAR AND TEAR; (B) ANY PRODUCT RETURNED WITH PHYSICAL DAMAGE OR ALTERATION (E.G., BENT SOCKET PINS, WATER DAMAGE, MISSING OR DAMAGED SERIAL NUMBER STICKER); OR (C) ANY PRODUCT RETURNED IN ANY TYPE OF SHIPPING ENVELOPE OR SOFT PACKAGING MATERIAL.
EXCEPT FOR THE LIMITED WARRANTY STATED ABOVE, TO THE MAXIMUM EXTENT PERMITTED BY LAW, NO OTHER REPRESENTATIONS AND WARRANTIES—WHETHER EXPRESS, IMPLIED, STATUTORY OR OTHERWISE, INCLUDING BUT NOT LIMITED TO ANY WARRANTY OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, NON-INFRINGEMENT OR SATISFACTORY QUALITY, OR ANY WARRANTY BASED ON A COURSE OF DEALING, COURSE OF PERFORMANCE OR USAGE OF TRADE—ARE MADE BY OR ON BEHALF OF APRICORN OR BY OPERATION OF LAW WITH RESPECT TO THE PRODUCTS, HARDWARE, SOFTWARE, DOCUMENTATION, INSTALLATION, USE, OPERATION, REPLACEMENT OR REPAIR.
TO THE MAXIMUM EXTENT PERMITTED BY LAW, APRICORN WILL NOT BE LIABLE FOR ANY INCIDENTAL, SPECIAL, INDIRECT, CONSEQUENTIAL DAMAGES, LOSS OF BUSINESS, LOSS OF, OR DAMAGE TO, DATA OR SOFTWARE, LOSS OF PROFIT, LOSS OF USE, LOSS OF GOODWILL OR BUSINESS INTERRUPTION, REGARDLESS OF THE CAUSE OF ACTION. TO THE MAXIMUM EXTENT PERMITTED BY LAW, APRICORN’S TOTAL LIABILITY WILL NOT, REGARDLESS OF WHETHER A CLAIM IS BASED ON CONTRACT, TORT, STRICT LIABILITY, OR OTHERWISE, EXCEED THE PURCHASE PRICE YOU PAID FOR THE PRODUCT-AT-ISSUE. THE FOREGOING LIMITATIONS SHALL APPLY REGARDLESS OF WHETHER APRICORN HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES AND REGARDLESS OF WHETHER ANY REMEDY FAILS OF ITS ESSENTIAL PURPOSE.
Warranty Return Policy
If a product is covered by Apricorn’s limited warranty and if you would like to contact us for a repair or replacement, please follow these instructions:
1. Find your original receipt and User’s Manual
Please take a moment to review the installation and support instructions in your User’s Manual. You may need to refer to this User’s Manual when speaking with our technical support team.
In order to repair or replace any product under warranty, Apricorn requires proof of purchase (e.g., sales receipt).
2. Please check the Frequently Asked Questions (FAQ) for your product
The Frequently Asked Questions in our support pages answer many questions about our products. FAQs for each product can be found on the individual product pages.
3. Call our Technical Support Hotline
If you cannot find a solution on our web page, you may contact our technical support team regarding our hard drives, memory and EZ-GIG data transfer kit. We are generally open from 8am - 5pm, Pacific Standard Time. Note that EZ-GIG transfer errors, installation errors, viruses, and corrupted software can all give the appearance of a non-conforming drive. Our Technical Support Number is 1-800-458-5448.
4. Requesting an RMA for Repair or Replacement
If the product you have purchased is under warranty, then a Return Material Authorization (RMA) for repair or replacement may be requested. To request a repair or replacement, please fill out the “Request RMA form,” which can be found on our website here: https://www.apricorn.com/request-an-rma/
We will process your request for RMA and send you a response along with instructions.
5. Shipping Your Product
If you have been given an RMA number, please take the following steps when returning your hard drive:
• Make sure your data is backed up. We are not responsible for any damage to, or loss of, data or software.
• Make sure that all electronic components (hard drives, memory) are shipped in anti-static packages.
• Make sure to include a copy of the RMA Authorization Form and a copy of proof of purchase (e.g., sales receipt).
• Make sure the drive is properly packaged to protect against damage during shipping.
• Make sure the RMA number is written on the outside of the box.
Charges for shipping products TO Apricorn are your responsibility. Apricorn may pay ground freight charges (United States and Canada only) to ship a repaired or replacement product to you. Apricorn is not responsible for any lost or damaged shipment to or from Apricorn. For shipments TO and FROM Apricorn, you are responsible for any expedited shipping charges, any duties and customs charges, any freight insurance, and any shipping charges outside of the United States and Canada.
Ship to address:
Apricorn Returns Dept
RMA # ______________
12191 Kirkham Rd.
Poway, CA 92064
The laws of the State of California, U.S.A. govern the provisions herein.
This web page may be updated from time to time by Apricorn.