What can I do if I forget the Admin Password?
Question:What can I do if I forget the Admin Password?
Answer:IF the Admin PIN is the only PIN generated in initial device setup, the only option is to perform a complete device reset and all of the device's data will be lost. In the event that User PIN(s) and data recovery PINs (Configurator-compatible devices only) were created at initial setup, the process would then be to unlock the device using one of these PINs, copy all data from Aegis secure device to another drive, and perform a complete reset, recreating a new Admin PIN, User PINs, and data recovery PINs. Then transfer the data back to the newly configured device. and this time, write down the Admin PIN and keep it in a safe secure place
Question Type:General Question