Faqs

Can I initialize and format the Aegis Padlock with Windows user? No, this is a Windows limitation, you must use the Admin account to initialize and format the Aegis Padlock.
Can I initialize and format the Aegis Padlock with Windows user? No, this is a Windows limitation, you must use the Admin account to initialize and format the Aegis Padlock.
How do I use the Aegis Padlock the first time? You can use it in one of the following ways:

1) Enter the Admin Mode with 123456 (default administrator password), and then you are able to change the Admin Password OR

2) Create a User Password Directly enter the Secure User Mode with 123456 (default Admin Password) to use the Aegis Padlock.
How do I use the Aegis Padlock the first time? You can use it in one of the following ways:

1) Enter the Admin Mode with 123456 (default administrator password), and then you are able to change the Admin Password OR

2) Create a User Password Directly enter the Secure User Mode with 123456 (default Admin Password) to use the Aegis Padlock.
How do I use the Aegis Padlock without a password? As a full disk encryption product, the Aegis Padlock can never be used without a password.
How do I use the Aegis Padlock without a PIN? As a full disk encryption product, the Aegis Padlock can never be used without a PIN.
Q. What is BadUSB and are Apricorn devices susceptible to this exploit? A. BadUSB is a theoretical exploit that was presented by SR Labs at the Black Hat conference in August of 2014. SR Labs demonstrated a vulnerability in one USB device that allowed malicious code to be programmed into the USB controller through a firmware update process. The attack described is very sophisticated and in the case of Apricorn's products would require advanced knowledge of our USB controller, a leaked version of our firmware, the programming tool to update our controller, the password used for our programming tool, and an in depth understanding of the device's functionality, etc. According to SR Labs, the failsafe method to eliminate this threat is to simply disable the ability to update the controller's firmware. Many of Apricorn's devices shipping today, including all of our USB 3.0 security products, Padlock and Padlock Pro families already have the firmware locked which prevents field updates to the USB controller. As a continuous improvement, Apricorn is locking down the firmware on all USB controllers used in Apricorn devices to safeguard against this vulnerability. We recommend checking our website periodically for notices regarding BadUSB and Security Updates.
What are the ECCN and HST codes used for shipping this device outside the US?

ECCN: 5A992C and HTS code 8473.50.3000

What can I do if I forget the Admin Password? There is no other way to retrieve the Admin Password except a complete reset of the Aegis Padlock. After a complete reset, all data will be lost and you will need to initialize, allocate and format the Aegis Padlock manually. Then you will be able to use the default Admin Password 123456.
What can I do if I forget the Admin Password? There is no other way to retrieve the Admin Password except a complete reset of the Aegis Padlock. After a complete reset, all data will be lost and you will need to initialize, allocate and format the Aegis Padlock manually. Then you will be able to use the default Admin Password 123456.