How do I use the Aegis Padlock without a password? As a full disk encryption product, the Aegis Padlock can never be used without a password.
Is there any way to recover my data if I forget the PIN? For older, non Configurator-compatible devices, in the event that both Admin PIN and any / all User PINs are forgotten, then it will not be possible to access and retrieve data from that device. The device can still be reformatted and set up with new PINs to be used again but all previous data will be erased from it. For Aegis Configurator-Compatible secure devices, there is a "Recovery PIN" feature that allows the Admin to configure up to 4 recovery PINs at time of setup which will permit access to the device's data in the event of forgotten User or Admin PINs.
Q. What is BadUSB and are Apricorn devices susceptible to this exploit? A. BadUSB is a theoretical exploit that was presented by SR Labs at the Black Hat conference in August of 2014. SR Labs demonstrated a vulnerability in one USB device that allowed malicious code to be programmed into the USB controller through a firmware update process. The attack described is very sophisticated and in the case of Apricorn's products would require advanced knowledge of our USB controller, a leaked version of our firmware, the programming tool to update our controller, the password used for our programming tool, and an in depth understanding of the device's functionality, etc. According to SR Labs, the failsafe method to eliminate this threat is to simply disable the ability to update the controller's firmware. Many of Apricorn's devices shipping today, including all of our USB 3.0 security products, Padlock and Padlock Pro families already have the firmware locked which prevents field updates to the USB controller. As a continuous improvement, Apricorn is locking down the firmware on all USB controllers used in Apricorn devices to safeguard against this vulnerability. We recommend checking our website periodically for notices regarding BadUSB and Security Updates.
What are the ECCN and HST codes used for shipping this device outside the US?

ECCN: 5A992C and HTS code 8473.50.3000

What can I do if I forget the Admin Password? IF the Admin PIN is the only PIN generated in initial device setup, the only option is to perform a complete device reset and all of the device's data will be lost. In the event that User PIN(s) and data recovery PINs (Configurator-compatible devices only) were created at initial setup, the process would then be to unlock the device using one of these PINs, copy all data from Aegis secure device to another drive, and perform a complete reset, recreating a new Admin PIN, User PINs, and data recovery PINs. Then transfer the data back to the newly configured device. and this time, write down the Admin PIN and keep it in a safe secure place
Why could I not change my User Password which has the same digits as the Admin password? You can change it only in the Admin Mode. In the User Mode, the User Password which has the same digits is created in the Admin Mode cannot be changed or deleted.
Why could I not initialize Ensure that you have administrator privileges. You can use only the administrator account to initialize, partition or format the Aegis Padlock in the Admin Mode.
Why did the operating system not recognize the Aegis Padlock after I enter the User Mode and completely reset the computer? You need to initialize, allocate and format the Aegis Padlock manually. For more information, refer to "Initializing and formatting the Hard Drive after a complete reset" in the product manual.
Why does my drive automatically lock after 7-15 minutes?

For Windows 8, the operating systems attempt to use USB Suspend in an attempt to reduce power consumption. When the drive is put into this low power mode, it will cause the drive to lock and return to a standby mode. If this becomes a problem, you can adjust the power settings on your computer or use alternative workarounds. for more information

For Mac OSX: Uncheck the “Put hard drives to sleep when possible” option in the power settings. For more information

Why doesn't my Aegis Secure Device show up when attached to older USB 3 ports? A very small percentage of computer manufacturers incorporate an ASMedia 1042 or 1043 USB 3.0 Host Bus Controller. Revision 1 thru 4 of this ASMedia chipset does not adhere to the USB 3.0 standard and is not compatible with Apricorn USB 3.0 products. If your computer was manufactured with one of these chipsets, you will only be able to use your Apricorn product on a USB 2.0 port. For troubleshooting purposes you can view the manufacturer of your USB 3.0 chipset by viewing the properties of your USB 3.0 controller in the computer's Device Manager, unfortunately the revision of the chipset is not displayed.