Faqs

How many fingerprints should be enrolled? The minimum recommendation would be to enroll 3 fingerprints. There is a maximum of 5 fingerprints; however you may want to reserve 1 or 2 for future use. Once all 5 spots are taken, the only method of removing fingerprints is to re-set the drive, which will erase all stored fingerprints and data on the drive.
Is there any other way to access the drive without using the fingerprint scanner? No. Until the scanner authenticates the user's fingerprint, the drive will not even be visible to the operating system.
Q. What is BadUSB and are Apricorn devices susceptible to this exploit? A. BadUSB is a theoretical exploit that was presented by SR Labs at the Black Hat conference in August of 2014. SR Labs demonstrated a vulnerability in one USB device that allowed malicious code to be programmed into the USB controller through a firmware update process. The attack described is very sophisticated and in the case of Apricorn's products would require advanced knowledge of our USB controller, a leaked version of our firmware, the programming tool to update our controller, the password used for our programming tool, and an in depth understanding of the device's functionality, etc. According to SR Labs, the failsafe method to eliminate this threat is to simply disable the ability to update the controller's firmware. Many of Apricorn's devices shipping today, including all of our USB 3.0 security products, Padlock and Padlock Pro families already have the firmware locked which prevents field updates to the USB controller. As a continuous improvement, Apricorn is locking down the firmware on all USB controllers used in Apricorn devices to safeguard against this vulnerability. We recommend checking our website periodically for notices regarding BadUSB and Security Updates.
What are the ECCN and HST codes used for shipping this device outside the US?

ECCN: 5A992C and HTS code 8473.50.3000

Why does my drive automatically lock after 7-15 minutes?

Starting with Windows 8 and OSX for the Mac

Why does my drive automatically lock after 7-15 minutes?

Starting with Windows 8 and OSX for the Mac

Why doesn't my Aegis Padlock 3.0 A very small percentage of computer manufacturers incorporate an ASMedia 1042 or 1043 USB 3.0 Host Bus Controller. Revision 1 thru 4 of this ASMedia chipset does not adhere to the USB 3.0 standard and is not compatible with Apricorn USB 3.0 products. If your computer was manufactured with one of these chipsets, you will only be able to use your Apricorn product on a USB 2.0 port. For troubleshooting purposes you can view the manufacturer of your USB 3.0 chipset by viewing the properties of your USB 3.0 controller in the computer's Device Manager, unfortunately the revision of the chipset is not displayed.
Why doesn't my Aegis Padlock 3.0 A very small percentage of computer manufacturers incorporate an ASMedia 1042 or 1043 USB 3.0 Host Bus Controller. Revision 1 thru 4 of this ASMedia chipset does not adhere to the USB 3.0 standard and is not compatible with Apricorn USB 3.0 products. If your computer was manufactured with one of these chipsets, you will only be able to use your Apricorn product on a USB 2.0 port. For troubleshooting purposes you can view the manufacturer of your USB 3.0 chipset by viewing the properties of your USB 3.0 controller in the computer's Device Manager, unfortunately the revision of the chipset is not displayed.
Will the Aegis Bio's fingerprint reader interfere with the fingerprint reader that is built into my laptop. No. The circuitry for the Aegis Bio's fingerprint reader is securely isolated from any communications that might come from your computer or any other source.