Faqs

Q. What is BadUSB and are Apricorn devices susceptible to this exploit? A. BadUSB is a theoretical exploit that was presented by SR Labs at the Black Hat conference in August of 2014. SR Labs demonstrated a vulnerability in one USB device that allowed malicious code to be programmed into the USB controller through a firmware update process. The attack described is very sophisticated and in the case of Apricorn's products would require advanced knowledge of our USB controller, a leaked version of our firmware, the programming tool to update our controller, the password used for our programming tool, and an in depth understanding of the device's functionality, etc. According to SR Labs, the failsafe method to eliminate this threat is to simply disable the ability to update the controller's firmware. Many of Apricorn's devices shipping today, including all of our USB 3.0 security products, Padlock and Padlock Pro families already have the firmware locked which prevents field updates to the USB controller. As a continuous improvement, Apricorn is locking down the firmware on all USB controllers used in Apricorn devices to safeguard against this vulnerability. We recommend checking our website periodically for notices regarding BadUSB and Security Updates.
What are the ECCN and HST codes used for shipping this device outside the US?

ECCN: 5A992C and HTS code 8473.50.3000

Why is the blue LED illuminated when I first turn on my Padlock DT? If the blue LED is illuminated before you've entered your admin PIN, the cause is likely that the device was turned on without the USB cable being connected to the device and to the PC. To reset the drive, turn the Padlock DT power switch to OFF and make sure the USB cable is connected to the PC & to the device. Once these connections have been made, turn the device's power switch to ON again.
Why is the blue LED illuminated when I first turn on my Padlock DT? If the blue LED is illuminated before you've entered your admin PIN, the cause is likely that the device was turned on without the USB cable being connected to the device and to the PC. To reset the drive, turn the Padlock DT power switch to OFF and make sure the USB cable is connected to the PC & to the device. Once these connections have been made, turn the device's power switch to ON again.