Faqs

Is there any way to recover my data if I forget the PIN? For older, non Configurator-compatible devices, in the event that both Admin PIN and any / all User PINs are forgotten, then it will not be possible to access and retrieve data from that device. The device can still be reformatted and set up with new PINs to be used again but all previous data will be erased from it. For Aegis Configurator-Compatible secure devices, there is a "Recovery PIN" feature that allows the Admin to configure up to 4 recovery PINs at time of setup which will permit access to the device's data in the event of forgotten User or Admin PINs.
Q. What is BadUSB and are Apricorn devices susceptible to this exploit? A. BadUSB is a theoretical exploit that was presented by SR Labs at the Black Hat conference in August of 2014. SR Labs demonstrated a vulnerability in one USB device that allowed malicious code to be programmed into the USB controller through a firmware update process. The attack described is very sophisticated and in the case of Apricorn's products would require advanced knowledge of our USB controller, a leaked version of our firmware, the programming tool to update our controller, the password used for our programming tool, and an in depth understanding of the device's functionality, etc. According to SR Labs, the failsafe method to eliminate this threat is to simply disable the ability to update the controller's firmware. Many of Apricorn's devices shipping today, including all of our USB 3.0 security products, Padlock and Padlock Pro families already have the firmware locked which prevents field updates to the USB controller. As a continuous improvement, Apricorn is locking down the firmware on all USB controllers used in Apricorn devices to safeguard against this vulnerability. We recommend checking our website periodically for notices regarding BadUSB and Security Updates.
What are the ECCN and HST codes used for shipping this device outside the US?

ECCN: 5A992C and HTS code 8473.50.3000

What can I do if I forget the Admin Password? IF the Admin PIN is the only PIN generated in initial device setup, the only option is to perform a complete device reset and all of the device's data will be lost. In the event that User PIN(s) and data recovery PINs (Configurator-compatible devices only) were created at initial setup, the process would then be to unlock the device using one of these PINs, copy all data from Aegis secure device to another drive, and perform a complete reset, recreating a new Admin PIN, User PINs, and data recovery PINs. Then transfer the data back to the newly configured device. and this time, write down the Admin PIN and keep it in a safe secure place
What can I do if I forget the User Password? If your device has a “Configurable” symbol on it, it may have up to 4 recovery PINs set. if you forget your original user PIN, the recovery PINs will allow you to create a new User PIN without affecting the device's data. If your drive was issued by your workplace, your IT Administrator/Help Desk may be able to give you the recovery PIN, assuming they were created upon initial configuration. Once the new User PIN is set up, you will be able to unlock the drive and access your data. If Recovery PINs were not created at initial setup, the Admin PIN can be used to unlock the drive and recover the data and generate a new User PIN(s). In the event that no recovery PINs were set and both the User and Admin PINs are forgotten, the drive can be reset and used again, but the data on that device will be permanently erased.
What if I forget my PIN on my Aegis Configurator-Compatible Secure Device? If you forget the User and Admin PINs, if you programmed data recovery PINs into the device at the time of setup, follow the directions to open the device using one of those PINs. If you did not program data recovery PINs into your device, data recovery will be impossible; there are no back doors into the drive. You will need to completely reset the Aegis Secure device by following the directions in section 4 and all data stored on the Key will be inaccessible.

When the Aegis Secure device is reset the following will happen:

* A new encryption key will be generated
* The User and Admin PIN will be deleted
* All the data on the drive will be erased
* A new User PIN will need to be set
* The Aegis Secure Device will need to be reformatted
What if I forget my PIN on my non-configurable Aegis Device? If you forget the User and Admin PINs, there is absolutely no way of gaining access to the data stored on the drive, there are no back doors into the drive. You will need to completely reset the Aegis device by following the directions in section 4 of the manual. By resetting all data stored on the drive will be inaccessible.

When reset, the following occurs:

* A new encryption key is generated
* The User and Admin PIN are deleted
* All the data on the drive is no longer accessible
* A new User PIN will need to be set
* The drive will need to be formatted
What is FIPS 140-2? This is a government standard to accredit cryptographic modules. The government regulates certain industries that collect, store and/or transfer sensitive data to use security that meets this standard. For a general explanation:http://en.wikipedia.org/wiki/FIPS_140-2
Why could I not change my User Password which has the same digits as the Admin password? You can change it only in the Admin Mode. In the User Mode, the User Password which has the same digits is created in the Admin Mode cannot be changed or deleted.
Why does my drive automatically lock after 7-15 minutes?

For Windows 8, the operating systems attempt to use USB Suspend in an attempt to reduce power consumption. When the drive is put into this low power mode, it will cause the drive to lock and return to a standby mode. If this becomes a problem, you can adjust the power settings on your computer or use alternative workarounds. for more information

For Mac OSX: Uncheck the “Put hard drives to sleep when possible” option in the power settings. For more information